Complaining & Apologizing- Unit 6 (Ticket to English)


COMPLAINING


I have a complaint to make. ..............

I'm sorry to say this but .................

I want to complain about ...................

I'm afraid I've got a complaint about ...............

I'm angry about ................

Responding to a complaint


I'm so sorry, but this will never occur again.

I'm sorry, I promise never to .................

I'm really sorry, I'll do my atmost/best not to ...............



Apologizing

I do apologize for ___ing ..........

I must apologize for ___ing .........

I am so sorry for ___ing .........

I shouldn't have ...........

It's all my fault.

I'm ashamed of ___ing .........

Please, forgive me for ___ing .......

I'm terribly sorry for ___ing ..........

Pardon me for this ............

Please, forgive me for my ........

Please, accept my apologies for ____ing .........


Accepting the apology

That's all right.

Never mind

Don't apologize.

It doesn't matter.

Don't worry about it.

Don't mention it.

That's OK.

I quite understand.

You couldn't help it.

Forget about it.

Don't worry about it.

No harm done.



PRACTICE: 

Karim: Oh here you are! I’ve been standing here since eight o’clock! Where on earth have you been?

Samir: I’m terribly sorry I’m late, Karim, but I just couldn’t help it. I got here as soon as I could.

Karim: Well, it’s not soon enough. It’s too late to audition for the show.

Samir: I know, and I am sorry, but…

Karim: It’s all very well saying you’re sorry but you know how much I was looking forward to being in this show.

Samir: I know and…

Karim: We’ve been practising all month! Do you realize that? All month!

Samir: Look, Karim, just give me a chance to explain, please! You’ll see it wasn’t really my fault.

Karim: All right, then, explain!

Samir: Well, my dad and I were ready to leave the house when our neighbour called. He hit my dad’s car while he was backing up his car.

Karim: Go on.

Samir: So they went to see the damage and call the insurance companies. It took them almost two hours to settle everything.

Karim: Oh… I see.

Samir: I am sorry, Karim.

Karim: But you could have phoned me at home.

Samir: I tried, but you’d just left.

Karim: Well, never mind. We had much fun practising anyway.

Samir: We sure did.

Karim: And Samir… I’m sorry for the way I snapped at you.

Samir: Oh, that’s all right. I understand.

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